Warranty &
Returns Policy
Please refer to your user guide for specific warranty information. Warranty is only valid for the original purchaser. Proof of purchase is required to exercise this warranty. Labor and freight charges are not included.
Britax® Child Safety, Inc. ("Britax") warrants its products to the original retail purchaser as follows:
AUTHORIZED RETAILERS
Please visit your nearest authorized Britax retailer or authorized online retailer to purchase your Britax child restraint. A list of Britax authorized retailers can be found on our website. Not all restraints are available at all retailers. Britax products purchased from unauthorized retailers, online auction sites, or as second hand items, are not covered under warranty. Proof of purchase may be required. While the warranty may not be honored, replacement parts can be purchased.
RETURN POLICY FOR CHILD RESTRAINTS
Britax Child Safety, Inc. will only accept returned child restraints that have been issued a "Return Authorization Number" from the Britax Child Safety Consumer Service Department.
To request a Return Material Authorization Number, call Britax Child Safety at 1-888-427-4829 and provide the following information: Date/BatchSerial Number, Date of Purchase.
Ship via UPS Ground Only to:
Britax Child Safety, Inc.
RMA # XXXXXX
4140 Pleasant Road
Fort Mill, SC 29708
Britax Child Safety, Inc. will only receive child restraints that have a valid "Return Authorization Number" plainly visible on the outside of the box. Without a "Return Authorization Number" on the outside of the box the returns will be refused. ALL returns are subject to inspection and final approval by Britax Child Safety, Inc. certifying that the problem is covered by our warranty and not consumer abuse or damage due to shipping. Britax Child Safety, Inc. will only replace a child restraints when necessary and with a comparable replacement. Credits are not issued for returned restraints. If the product contains a Warranty problem, Britax Child Safety, Inc. will reimburse the customer for the freight to return the child restraints to our Fort Mill, SC location. Payment of all freight will be based on UPS Ground rates only. If the child restraint does not contain a Warranty problem, Britax Child Safety, Inc. will either destroy the restraint or, upon the store's request, Britax Child Safety, Inc. will return it to the store at the store's expense.
RETURN POLICY FOR ACCESSORIES ONLY
Consumers who need to return a direct purchase from Britax Child Safety, Inc., may return any unused, resalable product to us for a full refund of the purchase price. Shipping charges are not refundable. If you are returning a product that was incorrectly shipped by us, all shipping charges for that product will be refunded and the restocking fee will not apply. These returns still require a "Return Authorization Number". Britax Child Safety, Inc. will only accept returns that have been issued a "Return Authorization Number" from Britax Child Safety Consumer Services Department.To request a Return Authorization Number, call Britax Child Safety at 1-888-427-4829 and provide the following information:
Order number from purchaseProduct number and/or nameReason for returnShip Prepaid to:
Britax Child Safety, Inc.
RA # XXXXXX
4140 Pleasant Road
Fort Mill, SC 29708
Britax Child Safety, Inc. will only receive returns that have a valid "Return Authorization Number" plainly visible on the outside of the package. All other returns will be refused. ALL returns are subject to inspection and final approval by Britax Child Safety, Inc. Upon product inspection, a credit for the original purchase price may be issued. The returned product must be received back in our warehouse within 30 days from date of purchase. Any Shipping charges are not refundable. Customer assumes risk of lost or damaged product while in transit to Britax. This policy does not include items purchased from retailers. Return these items directly to the retailer.
RETURN POLICY FOR ITEMS PURCHASED ON US.BRITAX.COM
Consumers who need to return a direct purchase from Britax Child Safety, Inc., may return any unused, resalable product to us for a full refund of the purchase price within 35 days of the purchase date. Shipping charges are not refundable. In order to process your return request, please login to your “My Britax” account and select the “My Orders/Returns” tab. Select the order and relevant items you want returned and we will provide you with a shipping label that you can print and attach to your desired items for return. Britax Child Safety, Inc. will only receive returns that have a valid "Return Authorization Number" plainly visible on the return label provided. All other returns will be refused. ALL returns are subject to inspection and final approval by Britax Child Safety, Inc. The Customer assumes risk of lost or damaged product while in transit to Britax. This policy does not include items purchased from retailers. Return these items directly to the retailer.